Course Summary
This 3 day course provides a detailed exploration of the Service Transition phase of the ITIL Service Lifecycle.
The course takes an in-depth look at ITIL guidance and moves onto the practical methods of applying Service Transition in organisations today.
Questions? Just ask.
Speak to a specialist before you book.
Call us on +44 (0) 1753 859 344 or email us at hello@thynk.co.uk.
Key Info
Who the course is for and what you’ll get out of it.
Who Should Attend
This course is suitable for all IT professionals requiring a knowledge of ITIL Service Transition.
This may include:
- CIOs, CTOs and executive IT staff
- IT managers and team leaders
- IT Service Management (ITSM) staff
- IT professionals involved in strategic planning, execution and control
- Anyone who is working toward the ITIL V3 Expert or Master certificate
What You Will Learn
- Service Transition principles
- Management and control of all Service Transition activities
- Service Transition’s relationship with organisational change
- Selecting ways of implementing Service Transition
- Critical success factors and risks
Prerequisites
You need to hold the ITIL V3 Foundation certificate to enrol for this course.
You can also attend this course if you hold both the ITILV2 Foundation and Foundation Bridge certificates.
Certification
Successful candidates obtain the ITIL Lifecycle certificate in Service Transition.
The 90 minute exam contains 8 multiple choice, gradient scored questions with a pass mark of 28 correct answers from 40 (70%).
This certificate also counts as 3 credits towards the 22 required to obtain the ITIL Expert
How to book
Run this course in-house, or attend one of our public courses throughout the UK.
Public Courses
To obtain our latest public schedule for this course, call us on +44 (0) 1753 859 344 or enter your email address below and we’ll contact you today.
In-house Training
This course is available at any location across UK and Europe.
In-house, corporate bookings carry significant discounts and are customisable to your requirements.
Call us on +44 (0) 1753 859 344 to talk to a training specialist or email us at hello@thynk.co.uk.
You can tell us more about your business by completing our enquiry form and we’ll send you a full quotation the same day.
Course Contents
3 days, a little homework and the 90 minute exam.
Day One
Introduction to Service Transition
Understanding the core concepts, terms and goals of Service Transition
Principles
The differences between service utilities, warranties, capabilities and resources when delivering IT services
Processes
The managerial aspects of each of the ITIL processes within Service Transition
Day Two
Common Operational Activities
A high-level view of stakeholder management activities. How to plan and implement organisational change
Organisation
The relationship between Service Transition and the other Service Lifecycle phases. Understanding the roles and responsibilities for Service Transition
Technology
Exploring the role of technology in Service Transition and how it should be ‘designed in’
Day Three
Implementing & Improving Service Transition
Measuring the performance of Service Transition and understanding the practical risks and challenges
Exam Preparation
A period for any last minute revision with the trainer present. A full mock paper is also taken before the full exam
