Course Summary
ITIL V3 Service Strategy is a 3 day course that provides a detailed exploration of the Service Strategy phase of the ITIL Service Lifecycle.
The course takes an in-depth look at ITIL guidance and moves onto the practical methods of applying service strategy in organisations today.
Questions? Just ask.
Speak to a specialist before you book.
Call us on +44 (0) 1753 859 344 or email us at hello@thynk.co.uk.
Key Info
Who the course is for and what you’ll get out of it.
Who Should Attend
This course is suitable for all IT professionals requiring a knowledge of ITIL Service Strategy.
This may include:
- CIOs, CTOs and executive IT staff
- IT managers and team leaders
- IT Service Management (ITSM) staff and consultants
- IT professionals involved in strategic planning, execution and control
- Anyone who is working toward the ITIL V3 Expert or Master certificate
What You Will Learn
- The principles of Service Strategy
- Defining services and market spaces
- Conducting strategic assessments
- Financial management
- Service portfolio management
- Managing demand
- Driving strategy throughout the ITIL service lifecycle
- Understanding critical success factors and risks
Prerequisites
You need to hold the ITIL V3 Foundation certificate to enrol for this course.
You can also attend this course if you hold both the ITILV2 Foundation and Foundation Bridge certificates.
Certification
Successful candidates obtain the ITIL Lifecycle certificate in Service Service Strategy.
The 90 minute exam contains 8 multiple choice, gradient scored questions with a pass mark of 28 correct answers from 40 (70%).
This certificate also counts as 3 credits towards the 22 required to obtain the ITIL Expert
How to book
Run this course in-house, or attend one of our public courses throughout the UK.
Public Courses
To obtain our latest public schedule for this course, call us on +44 (0) 1753 859 344 or enter your email address below and we’ll contact you today.
In-house Training
This course is available at any location across UK and Europe.
In-house, corporate bookings carry significant discounts and are customisable to your requirements.
Call us on +44 (0) 1753 859 344 to talk to a training specialist or email us at hello@thynk.co.uk.
You can tell us more about your business by completing our enquiry form and we’ll send you a full quotation the same day.
Course Contents
3 days, a little homework and the 90 minute exam.
Day One
Principles of Service Strategy
Understanding the core concepts and terms. Customer perceptions of value from IT services
Defining Service and Market Spaces
Creating IT services and strategies which meet customer needs. How to use assets to create value. When and how to create different types of service
Conducting Strategic Assessments
How to conduct strategic assessments, working within business and financial constraints. Performing an analysis of customer needs and how to align with IT strategy
Day Two
Financial Management
Selecting the appropriate financial model for IT. How to implement demand modelling
Service Portfolio Management
Building a case for a service portfolio to meet a strategic need. Design and implement service Service Portfolio Management
Managing Demand
Building a case for demand management. Developing the capabilities required for demand management and integrating with the service catalogue and pipeline
Day Three
Driving Strategy through the Service Lifecycle
Developing IT strategies that use all areas of the ITIL Service Lifecycle. How to use the Service Transition phase to evaluate strategic options. When and how to use different types of service models
Critical Success Factors and Risks
Provide guidance in the design of IT departments. Determining the need for automation tools to support strategy
Exam Preparation
A period for any last minute revision with the trainer present. A full mock paper is also taken before the full exam
