Course Summary
This 4 day course provides a detailed exploration of the Release, Control and Validation (RCV) module of the ITIL Service Capability stream.
The course takes an in-depth look at ITIL guidance and moves onto the practical methods of applying RCV in organisations today.
Questions? Just ask.
Speak to a specialist before you book.
Call us on +44 (0) 1753 859 344 or email us at hello@thynk.co.uk.
Key Info
Who the course is for and what you’ll get out of it.
Who Should Attend
The Service Capability stream takes an in-depth look at ITIL processes. This course is more suited to IT professionals with specific RCV responsibilities than managers seeking a more general, high-level overview.
This course is suitable for all IT professionals requiring a knowledge of ITIL RCV.
It may also suitable for business managers and process owners related to IT. The course is also suitable for anyone who is working toward the ITIL V3 Expert or Master certificate.
See ‘What You Will Learn’ and the ‘Course Contents’ on this page to check if the course is right for you.
What You Will Learn
- Service Transition principles, methods and techniques
- How to manage and measure all RCV processes
- How RCV processes interact with other processes in the ITIL Service Lifecycle
- IT security considerations for RCV
- How to organise IT to accommodate RCV
- How to implement RCV and key considerations
Prerequisites
You need to hold the ITIL V3 Foundation certificate to enrol for this course. You can also attend this course if you hold both the ITIL V2 Foundation and Foundation Bridge certificates.
In addition, it is recommended that you have an exposure to IT service management, ideally including change and release management.
Attending the Service Transition and Service Operation course first or reading the core ITIL publications (especially Service Transition) is highly recommended.
Certification
Successful candidates obtain the ITIL Capability certificate in Release, Control and Validation..
The 90 minute exam contains 8 multiple choice, gradient scored questions with a pass mark of 28 correct answers from 40 (70%).
This certificate also counts as 4 credits towards the 22 required to obtain the ITIL V3 Expert qualification.
How to book
Run this course in-house, or attend one of our public courses throughout the UK.
Public Courses
To obtain our latest public schedule for this course, call us on +44 (0) 1753 859 344 or enter your email address below and we’ll contact you today.
In-house Training
This course is available at any location across UK and Europe.
In-house, corporate bookings carry significant discounts and are customisable to your requirements.
Call us on +44 (0) 1753 859 344 to talk to a training specialist or email us at hello@thynk.co.uk.
You can tell us more about your business by completing our enquiry form and we’ll send you a full quotation the same day.
Course Contents
4 days, a little homework and the 90 minute exam.
Day One
Introduction to RCV
An overview of the processes within RCV and how they support the ITIL Service Lifecycle. Understanding value creation through services
Service Asset & Configuration Management
An in-depth look at the processes and activities. Understanding the use of Configuration Items (CIs) and the Configuration Management System (CMS)
Change Management
A complete overview of change management activities, methods and techniques
Day Two
Service Validation & Testing
An in-depth review of the various test models, methods and techniques. Understanding the relationship to other processes
Release & Deployment Management
How to plan successful deployments. Process triggers, inputs and outputs
Request Fulfilment
A complete overview of the process and how request fulfilment may be used to establish self-help within and organisation
Day Three
Evaluation
The evaluation of service performance and it’s relationship to risk management.
Knowledge Management
A complete overview of the process and the data-information-knowledge-wisdom model (DIKW)
Roles & Responsibilities
Learn the key roles and responsibilities for executing each process step within PPO
Day Four
Technology & Implementing RCV
How the use of technology supports the processes within RCV and implementation considerations
Exam Preparation
A period for any last minute revision with the trainer present. A full mock paper is also taken before the full exam
