Course Summary
This 4 day course provides a detailed exploration of the Planning, Protection and Optimisation (PPO) module of the ITIL Service Capability stream.
The course takes an in-depth look at ITIL guidance and moves onto the practical methods of applying PPO in organisations today.
Questions? Just ask.
Speak to a specialist before you book.
Call us on +44 (0) 1753 859 344 or email us at hello@thynk.co.uk.
Key Info
Who the course is for and what you’ll get out of it.
Who Should Attend
The Service Capability stream takes an in-depth look at ITIL processes linked to specific job roles and responsibilities.
This course is more suited to IT professionals with specific PPO responsibilities than managers seeking a more general, high-level overview.
See ‘What You Will Learn’ and the ‘Course Contents’ on this page to check if the course is right for you.
What You Will Learn
- Service management as a practice
- Managing all PPO processes
- Utilising PPO processes to realise successful IT service design
- Using IT service continuity management to support business continuity management
- How information security management forms part of overall IT governance
- How to implement PPO and key considerations
Prerequisites
You need to hold the ITIL V3 Foundation certificate to enrol for this course. You can also attend this course if you hold both the ITIL V2 Foundation and Foundation Bridge certificates.
In addition, it is recommended that you have an exposure to IT service management within your own organisation, ideally including disaster recovery, security, demand, capacity or availability management.
Attending the Service Design Course first or reading the core ITIL publications (especially Service Design) is also highly recommended.
Certification
Successful candidates obtain the ITIL Capability certificate in Planning, Protection and Optimisation..
The 90 minute exam contains 8 multiple choice, gradient scored questions with a pass mark of 28 correct answers from 40 (70%).
This certificate also counts as 4 credits towards the 22 required to obtain the ITIL V3 Expert qualification.
How to book
Run this course in-house, or attend one of our public courses throughout the UK.
Public Courses
To obtain our latest public schedule for this course, call us on +44 (0) 1753 859 344 or enter your email address below and we’ll contact you today.
In-house Training
This course is available at any location across UK and Europe.
In-house, corporate bookings carry significant discounts and are customisable to your requirements.
Call us on +44 (0) 1753 859 344 to talk to a training specialist or email us at hello@thynk.co.uk.
You can tell us more about your business by completing our enquiry form and we’ll send you a full quotation the same day.
Course Contents
4 days, a little homework and the 90 minute exam.
Day One
Introduction to PPO
An introduction to the core concepts and terminology of the ITIL service lifecycle. Understanding how PPO ‘fits in’ to the wider ITIL picture
Capacity Management
A complete overview of capacity management activities, methods and techniques and management metrics
Availability Management
An in-depth look at the process and it’s activities. Understanding activities, methods and techniques involved
Day Two
IT Service Continuity Management
Exploring how the process can be used to create business value. The relationship with PPO practices in each of the four stages of IT service continuity management
Information Security Management
An in-depth overview of the process activities, metrics and relationship with other processes
Demand Management
Understanding the concepts and patterns of demand management. How to manage demand and the activities involved
Day Three
Technology and Implementation
How the use of technology supports the processes within PPO. Key considerations for PPO implementation
Challenges, Critical Success Factors and Risks
How to overcome common challenges and risks when implementing PPO processes, activities and methods
Day Four
Roles and Responsibilities
Learn the key roles and responsibilities for executing each process step within PPO
Exam Preparation
A period for any last minute revision with the trainer present. A full mock paper is also taken before the full exam
