Course Summary
This 4 day course is the final module of the Service Lifecycle/Capability stream that leads to the ITIL V3 Expert certificate.
The course takes an end-to-end view of IT service management and the relationships between each stage of the ITIL Service Lifecycle.
Questions? Just ask.
Speak to a specialist before you book.
Call us on +44 (0) 1753 859 344 or email us at hello@thynk.co.uk.
Key Info
Who the course is for and what you’ll get out of it.
Who Should Attend
This course is suitable for all IT professionals seeking to obtain the ITIL V3 Expert qualification.
This may include:
- CIOs, CTOs and executive IT staff
- IT managers and team leaders
- IT Service Management (ITSM) staff
- IT professionals involved in strategic planning, execution and control
- Anyone who is working toward the ITIL V3 Expert or Master certificate
What You Will Learn
- Business and managerial issues for IT service management
- Managing the planning and implementation of IT service management
- Managing strategic change and organisational challenges
- Risk management
- Service Assessment
- Understanding complimentary industry guidance for ITIL
Prerequisites
You need to hold the ITIL V3 Foundation certificate to enrol for this course or the ITIL V2 Foundation and Foundation Bridge certificates in order to attend this course.
In addition, you must hold 15 further credits through successfully completing Service Lifecycle and/or Service Capability modules.
It is recommended that candidates accompany this course with at least 28 hours of personal study from the core ITIL lifecycle publications
Certification
Successful candidates obtain the ITIL V3 Expert certification.
The 90 minute exam contains 8 multiple choice, gradient scored questions with a pass mark of 28 correct answers from 40 (70%).
How to book
Run this course in-house, or attend one of our public courses throughout the UK.
Public Courses
To obtain our latest public schedule for this course, call us on +44 (0) 1753 859 344 or enter your email address below and we’ll contact you today.
In-house Training
This course is available at any location across UK and Europe.
In-house, corporate bookings carry significant discounts and are customisable to your requirements.
Call us on +44 (0) 1753 859 344 to talk to a training specialist or email us at hello@thynk.co.uk.
You can tell us more about your business by completing our enquiry form and we’ll send you a full quotation the same day.
Course Contents
4 days, a little homework and the 90 minute exam.
Day One
Introduction
Business and managerial issues associated with IT service management. Understanding the benefits of a lifecycle approach and open-loop versus closed-loop systems
Management of Strategic Change
How to manage change in order to create business value. Planning and strategic influencing. Managing the risks throughout the lifecycle
Day Two
Planning an implementation of IT Service Management
Understanding the key considerations for planning and implementing IT service management. Using the Deming Cycle and the 4 P’s of Service Strategy
Understanding Organisational Challenges
How to review and solve organisational challenges for implementing IT service management
Day Three
Risk Management
Managing IT and project risks. The identification, evaluation and analysis of risk and the implications to IT service management
Service Assessment
Learn why to measure service performance and what to measure. Linking reporting to improvement activities
Day Four
Complimentary Industry Guidance
Review all complimentary guidance and tools including ISO/IEC 20000, COBIT™, CMMI and Six Sigma
Exam Preparation
A period for any last minute revision with the trainer present. A full mock paper is also taken before the full exam
