Course Summary
Our fully accredited, 3 day course takes you step-by-step through each and every area of ITIL, with our experienced trainers explaining real-world use, benefits and key considerations for both IT professionals and organisations.
Questions? Just ask.
Speak to a specialist before you book.
Call us on +44 (0) 1753 859 344 or email us at hello@thynk.co.uk.
Key Info
Who the course is for and what you’ll get out of it.
Who Should Attend
This course is for anyone looking for a complete overview and basic understanding of ITIL.
It is especially suitable for IT Professionals who are starting their ITIL or IT Service Management career; and for organisations wishing to gain a strong understanding of ITIL and professional IT Service Management.
What You Will Learn
- What ITIL is, what it is not and how to use it
- The ITIL approach to IT Service Management – the Service Lifecycle
- The core areas of ITIL – all processes, roles and functions
- Key ITIL terms and concepts
- Benefits, costs and practical considerations for the real-world adoption of ITIL and IT Service Management
- The use of technology to enhance IT Service Management
Prerequisites
There are no prerequisites for this course.
Certification
Successful candidates obtain the ITIL V3 Foundation Certificate in IT Service Management.
The 60 minute exam is multiple choice with a pass mark of 26 correct answers from 40 (65%).
This certificate is a prerequisite to all further ITIL qualifications and also counts as 2 credits towards the ITIL Expert qualification.
How to book
Run this course in-house, or attend one of our public courses throughout the UK.
In-house Training
In-house, corporate training is available in the UK, Europe and US.
We can also run this course online as a virtual classroom course.
Call us on +44 (0) 1753 859 344 to talk to a training specialist or email us at hello@thynk.co.uk.
You can tell us more about your business by completing our enquiry form and we’ll send you full quotation the same day.
Public Courses
To obtain our latest public schedule for this course, call us on +44 (0) 1753 859 344 or enter your email address below and we’ll contact you today.
Course Contents
3 days, a little homework and the 60 minute exam.
Day One
Introduction to ITIL and IT Service Management
Understanding ITIL and how to use it
The Service Lifecycle
How the ITIL Service Lifecycle works and the benefits of adopting a lifecycle approach to managing IT services. Understanding the relationships between each stage of the Service Lifecycle
Service Operation
Guidance for the cost effective support and resolution of IT issues. How to avoid problems occurring in the first place and optimise the uptime of IT systems
Service Management Functions
Developing Technical and Application Management functions to support IT services
Day Two
Service Transition
Guidance for implementing new or changed IT services. How to facilitate organisational change whilst managing risk
Management Tools and Techniques
Using the RACI matrix and the 7 “Rs” of change management. Effective risk management and creating a balance of people, process, products and partners for effective IT Service Management
Service Design
How to design and develop IT solutions to accomplish business objectives
Day Three
Service Strategy
How to use IT to create a key competitive advantage for the organisation
Managing Demand
How to use predict, influence and control the demand for IT services and the financial management principles for IT
Continual Service Improvement
Guidance for ongoing improvement of IT services whilst reducing costs. How to continually improve the actual management of IT services, as well as the services themselves
Exam Preparation
A period for any last minute revision with the trainer present. A full mock paper is also taken before the full exam
