Course Summary
The Internal Auditor Certificate in ITSM according to ISO/IEC 20000 is designed to provide practical knowledge of the audit cycle. The course focusses on internal and external audits and is a pre-requisite for the upcoming, higher level Executive Auditor course, which allows candidates to undertake ISO/IEC 20000 certification audits on behalf of accredited certification authorities.
Questions? Just ask.
Speak to a specialist before you book.
Call us on +44 (0) 1753 859 344 or email us at hello@thynk.co.uk.
Key Info
Who the course is for and what you’ll get out of it.
Who Should Attend
The program is aimed at those IT professionals within both internal and external IT service providers in an ISO/IEC 20000 defined role, or having interest in these standards, although their IT- organisation is not (yet) ISO/IEC 20000-1:2005 (or ISO/IEC 9001:2008) certified.
The course is especially referring to management and staff of all corporate divisions, particularly quality management officers and individuals interested in performing audits.
What You Will Learn
- How to plan and prepare audits for assessing ITSM systems and ITSM processes
- How to execute internal audits
- How to document, rate and interpret audit results
- How to identify deviations How to control the correction of nonconformities
Prerequisites
You need to hold the ISO/IEC 20000 Foundation certificate to attend the course and sit the exam, as well as the Associate Consultant/Auditor certificate or the Professional Management and Improvement of ITSM processes certificate and two other professional level certificates.
Certification
Successful candidates obtain the Internal Auditor Certificate in IT Service Management according to ISO/IEC 20000 certificate.
The 105 minute exam comprises of 40 multiple choice questions section and a second section with a further 20 multiple choice questions.
The pass mark is 65% overall, with a minimum of 50% required in both sections of the exam.
How to book
Run this course in-house, or attend one of our public courses throughout the UK.
In-house Training
This course is available at any location across UK and Europe.
In-house, corporate bookings carry significant discounts and are customisable to your requirements.
Call us on +44 (0) 1753 859 344 to talk to a training specialist or email us at hello@thynk.co.uk.
You can tell us more about your business by completing our enquiry form and we’ll send you full quotation the same day.
Public Courses
To obtain our latest public schedule for this course, call us on +44 (0) 1753 859 344 or enter your email address below and we’ll contact you today.
Course Contents
3 days, a little homework and the 90 minute exam.
Day One
Introduction
Review the ISO/IEC 20000 qualification program and course structure
Management Systems & Audit Execution
The relationships between of management systems and audit
Audit Activities
Planning and preparing the audit process and a review of a case study for an internal audit
Day Two
Analyse audit results
Review the case study results including the selection of audit teams and the creation of audit reports
Mock Exam
A full mock exam with feedback from the course tutor
Day Three
Understanding & Applying Communication Methods
Review communication methods and quality requirements
Understanding the Demands On Qualification of Auditors
Defining and prioritising improvements for the internal audit program
Exam Preparation
A period for any last minute revision with the course tutor present
