ISO/IEC 20000
IT Service Management based on ISO/IEC 20000 is a new training program which guides organisations through the implementation of professional IT Service Management.
It also provides the skills and knowledge for organisations to successfully pass an ISO/IEC 20000 audit and obtain certification.
Key Info
Who the courses are for and the structure of the certification program.
Who Should Attend
The foundation level is recommended for anyone looking for a complete overview of ISO/IEC20000. The foundation certificate is also a prerequisite for all higher level qualifications.
Professional level courses can be taken for any one of 5 specific job roles and the Associate course provides managers with an overview across the 5 professional level areas.
The Consultant / Manager and Auditor tracks are beneficial for senior IT professionals.
Qualification Program
The foundation level is recommended for anyone looking for a complete overview of IT Service Management and ISO/IEC 20000.
The 5 professional level courses then caters for staff in specific roles such as operations and support. Alternatively, the single Associate certificate is suitable for managers or junior auditors and provides a higher level of detail across all 5 professional courses.
The program then provides a choice between Consultant/Manager and Auditor track, depending on your chosen career path.
Courses
Choose any course to see full details, how to book in-house or attend public courses.
Foundation
Professional
Associate
Management & Improvement of ITSM Processes
Support of IT Services
Control of IT Services
Delivery of IT Services
Alignment of IT and the Business
