ITIL e-Learning
Our fully accredited ITIL V3 Foundation e-learning combines multiple voices, with animation and interactive exercises, allowing learning at a time, pace and location to suit you.
The ITIL V3 Foundation e-learning has been accredited by the APM Group and is equivalent to a three day classroom training course. It consists of seven topics together with a fully simulated mock exam to allow students to test themselves prior to the actual exam.
Take a free tour.
Key Info
Who the course is for and what’s in the e-Learning pack.
Who’s this course for?
ITIL V3 is primarily targeted at those people responsible for delivering IT services, however everyone involved in IT service delivery will find the course useful. IT directors need to be aware of ITIL V3 to ensure that everyone in the organisation has the required level of knowledge.
It is also important for business staff, managers, day-to-day customers and end users involved in building good relationships with their IT service providers.
Software developers, maintainers and testers need to be aware of IT service management requirements so that they can understand their relationship with IT service managers and ensure that requirements are incorporated into new and revised products and services from the outset.
What’s Included?
- The ITIL V3 Foundation e-learning course
- Randomised ITIL V3 Foundation exam simulator
- ITIL V3 Foundation exam voucher – can be taken within 12 months of purchase
- ITIL V3 Process Model
- A Dictionary of IT Service Management – Terms, Acronyms and Abbreviations
- IT Service Management Based on ITIL V3 – A Pocket Guide
- Full tutor support via phone and email while you study
System requirements
Both PC and Mac versions are available.
PCs need to be multimedia capable with Windows, a CD-ROM (if ordering on CD), sound and display resolution of at least 1024 x 768.
See prices and buy
Order anywhere from a single license to an unlimited number of users.
ITIL V3 Foundation
(e-Learning + exam voucher)
Windows version (CD-ROM)
£469.00 (exc. VAT).
ITIL V3 Foundation
(e-Learning + exam voucher)
Mac version (CD-ROM)
£469.00 (exc. VAT).
Corporate licensing offers significant discounts and can be customised from one to an unlimited number of users at any location worldwide.
You can choose to host your e-Learning courses on a secure portal website as a convenient way for multiple staff to access courses at the same time. The portal also provides extensive reporting for people managers and we can even host your secure portal for you. You can also add it to your existing Intranet or Extranet.
For a tailored quote for your organisation, call us on +44 (0) 1753 859 344 to talk to a training specialist or email us at hello@thynk.co.uk.
You can tell us more about your business by completing our enquiry form and we’ll send you a full quotation the same day.
Certification
How to prepare for the exam and where to book.
Exam preparation
End of section quizzes, over 600 official practice questions and full mock exam simulators fully prepare you for the exam.
Voucher
The course comes with a voucher for the exam as standard (although you can order the course without it, if you prefer). Once you’re ready, you can book the exam at your convenience at any test centre.
Pass mark
Successful candidates obtain the ITIL V3 Foundation Certificate in IT Service Management. The 60 minute exam is multiple choice with a pass mark of 26 correct answers from 40 (65%).
This certificate is a prerequisite to all further ITIL qualifications and also counts as 2 credits towards the ITIL Expert qualification.
Course Contents
Just 10 study hours and over 600 practice exam questions
Overview of ITIL V3 Foundation and Service Management
- What is ITIL V3?
- ITIL V3 and Quality
- Service Management
- ITIL V3 Processes
Service Strategy – Overview of Goals and Objectives
- Define the Market
- Develop Offerings
- Develop strategic assets
- Prepare for Execution
- Service Portfolio Management
- Demand Management
- Financial Management
Service Design – Overview of Goals, Objectives and Roles
- Service Level Management & Supplier Management
- Service Catalogue Management
- Availability Management
- Information Security Management
- Capacity Management
- IT Service Continuity Management
Service Transition – Overview of Goals, Objectives and Roles
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management
Service Operation – Overview of Goals, Objectives and Roles
- Incident Management
- Event Management
- Request Fulfilment
- Problem Management
- Access Management
- Service Desk
- The Technical Management Function
- The Application Management Function
- The IT Operations Management Function
Continual Service Improvement – Overview of Goals, Objectives and Roles
- Continual Service Improvement – 7 Step Improvement Process
- CSI – Improvement Model
- CSI – Deming Cycle
- ITIL V3 Qualification Scheme and Exam Techniques
- Randomised ITIL V3 Foundation level exam questions
Technology and Architecture – Overview of Goals and Objectives
ITIL V3 Mock Exam Simulator
Save time & money
Interactive e-learning reduces the learning time by as much as 50% when compared to classroom training.
Learn at any time from any location, significantly reducing time off work and removing travel & accommodation costs.
Voiceover & animation
Multimedia and voiceover enhances and improves learning. Real-time pause, advance, rewind and skip allows complete control and self-paced study.
Sticky Notes
Type, recall and print notes, reminders and thoughts at any point throughout the course. Favourites and automatic book marking let you dip in and out of the course at your own pace.
