A view of ITIL that aligns business and IT so that each brings out the best in each other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.
Published: 29th July, 2011
ISBN: 9780113313044
£85.00 £76.50
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