NEW! Introduction to the ITIL® Service Lifecycle

The official introduction to IT service management and ITIL®, summarising the best practices described in the 2011 editions’ core guidance.

£35.00
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ITIL Lifecycle Publication Suite

Save over £100 by purchasing all 5 titles together. Contains the complete set of all 5 core titles of ITIL.

£299.00 £285.00
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Service Strategy

The first title of the Service Lifecycle, explore how ITIL aligns both IT and the business at a strategic level.

£85.00 £76.50
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Service Design

Guidance on the design of business aligned IT services, processes and solutions.

£85.00 £76.50
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Service Transition

Guidance on transitioning IT services from development to the live operational environment.

£85.00 £76.50
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Service Operation

Covers the day-to-day activities, controls and processes required to support IT services.

£85.00 £76.50
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Continual Service Improvement

Identifying and improving aspects of IT service management and the retirement of IT services.

£85.00 £76.50
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Operational Support and Analysis

The official revision guide for the Operational Support and Analysis exam.

£10.00
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Planning Protection & Optimisation

The official revision guide for the Planning, Protection and Optimisation exam.

£10.00
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Release, Control & Validation

The official revision guide for the Release, Control and Validation exam.

£10.00
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Service Offerings & Agreements

The official revision guide for the Service Offerings and Agreements exam. Part of the Service Capability stream of ITIL.

£10.00
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ITIL Lite

Explains the essential components of ITIL and how to choose which aspects of ITIL to implement in your organisation.

£29.00
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Planning to Implement Service Management

Advice and guidance for organisations considering IT service management.

£69.00
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Building an ITIL based Service Management Department

Guidance on how to build a department to support ITIL service management.

£29.00
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Passing your ITIL Foundation Exam

The official study guide for the ITIL V3 foundation exam with revision guides and practice questions.

£19.00
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ITIL V3 Foundation Handbook

A pocket sized quick reference guide to passing the ITIL V3 foundation exam.

£8.95
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Passing your ITIL Intermediate Exams

The official study guide for Service Lifecycle and Capability exams.

£29.00
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ITIL V3 Small Scale Implementation

Guidance for small organisations who want to introduce or further improve their ITIL service management.

£39.00
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Agile Project & Service Management

Practical guidance on how to deliver IT Services by employing ITIL, PRINCE2™, and DSDM Atern.

£29.00
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Information Lifecycle Support

Explores the management of data from all origins. A comprehensive guide to information and data management.

£29.00
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ITIL V3 Guide to Software Asset Management

Practical advice on managing software assets, aligned with ITIL and ISO/IEC 20000.

£44.00
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Managing Successful Projects with PRINCE2™

A universally applicable project management method. The principles, processes and techniques to successfully deliver projects within time, cost and quality constraints.

£69.00
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Directing Successful Projects with PRINCE2™

The companion title to Managing Successful Projects with PRINCE2™. Describes how to oversee PRINCE2™ projects. Designed for senior managers and project board members.

£39.00
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The Executive Guide to Directing Projects

A summary of the full PRINCE2™ guidance in a portable format for quick reference. Designed for experienced senior managers and project board members who are already familiar with PRINCE2™.

£24.00
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Passing your PRINCE2™ Qualifications

The official study guide from the OGC for both of the PRINCE2™ exams. Essential reading for anyone intending to undertake the PRINCE2™ foundation and practitioner courses and exams.

£19.00
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Managing Successful Programmes (2011 Edition)

The 2011 Edition of MSP combines rigour and flexibility to helps all organisations achieve successful outcomes from their programme management. The official publication from the OGC.

£44.00
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Managing Successful Programmes Pocketbook (10 pack)

Portable versions of the core guidance “Managing Successful Programmes”.

£35.00
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Managing Portfolios of Change

Pragmatic advice on how to integrate both MSP and PRINCE2™ within a single, portfolio-driven framework.

£29.00
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Business Benefits through Programme & Project Management

Explores delegation whilst retaining overall control. For senior managers.

£24.00
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Management of Risk: Guidance for Practitioners

A structured and effective best practice framework for risk management.

£44.00
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Management of Risk Pocketbooks (10 pack)

Portable versions of the core guidance “Management of Risk: Guidance for Practitioners”.

£35.00
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Think M_o_R

This beginners guide introduces the concepts and principles of M_o_R. A practical and affordable guide to M_o_R.

£15.00
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